Account Data and How It Is Used
No email address is needed to create an account; a username and password are sufficient. An email address is not required for account creation, and this service does not ask users to add one later. The account system processes usernames, password verification information and subscription status for authentication, access control and account management.
Order records include the plan, amount, payment status, transaction reference and refund outcome. They are used to confirm entitlements, verify payments and handle disputes. Text, screenshots and diagnostic materials submitted through a support ticket are used to resolve the related issue. Before submitting, please redact passwords, subscription links and any information unrelated to the issue.
No-Logs Policy and Connection Information
MeteVPN follows a no-logs policy: it does not record which websites users visit through this service, store browsing histories, access content or DNS query histories, or create records linking accounts to destination websites.
The service temporarily processes connection status to forward data and measure traffic. Session information is used only as long as needed for operation and is not retained as a persistent, traceable personal connection log after a connection ends. Cumulative account traffic and subscription status are retained for billing, but do not include destination websites or communications content.
Diagnostic materials voluntarily submitted by users are handled as support ticket information, not as automatically collected access logs. This service does not require a complete browsing history to investigate an issue.
Usage Statistics and Local Storage
Website usage statistics help us understand page views, navigation clicks, referral sources and errors. They may include page addresses, visit times, and device and browser categories. These statistics are not used to record other websites accessed through the network acceleration service and should not include passwords, authentication credentials or subscription links.
Cookies and local storage may be used to maintain login sessions and save language choices and essential interface preferences. Authentication information helps the panel identify a session. Avoid keeping a session active on shared devices. Users can clear related data in their browser settings; doing so may require logging in again and may reset preferences. Clearing browser data does not automatically delete server-side account and order records.
Third-Party Payments and Necessary Disclosures
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, and their data handling is also subject to their respective rules. MeteVPN receives the payment result and associated information needed to confirm an order. Users are not asked to provide payment account passwords in support tickets.
Related information is processed or disclosed only to the extent needed to provide the service, verify transactions, handle refunds or meet applicable legal obligations. Any information shared externally is limited to what is needed for the specific purpose. Account data and browsing activity are not sold.
Data Retention and Deletion Requests
Account data is retained while account features are provided. Order, refund and dispute records are retained as needed for accounting, dispute handling and applicable legal requirements. Support tickets and diagnostic materials are kept for as long as needed to resolve an issue, then deleted or de-identified. Usage statistics are retained only as needed for analysis, not indefinitely without a purpose.
Users can sign in to the panel and use the support ticket portal to request access to, correction of or deletion of account data. We may need to verify account control before handling a request. Records that must be retained by law or are still needed for open orders, refunds or disputes may not be deleted at the same time as an account request; we will explain the reason and scope. Deleting an account may affect subscription access, so please resolve any outstanding matters first.
Policy Updates and Privacy Contact
Updates to this policy will be published on this page, and the month of the latest update will be changed above. Important changes to data use or user rights will be announced on the website or in the user panel. Where additional consent is required, publishing a revised policy alone does not replace that consent.
If you have questions about the scope of processing, retention grounds or deletion outcomes, submit a privacy request through a user panel support ticket and describe the account and specific matter involved. For subscription rights and service rules, see the Terms of Service.